At Fade to Black Jewelry, we stand behind the quality and craftsmanship of every piece we create. Each item is handcrafted with meticulous attention to detail using only premium materials. We're committed to your complete satisfaction and offer the following warranty coverage:
Limited Lifetime Warranty
All Fade to Black Jewelry pieces come with a limited lifetime warranty against manufacturing defects. This includes:
- Structural integrity issues
- Premature tarnishing or discoloration
- Loose stones due to setting defects
- Clasp or closure malfunctions
- Breakage under normal wearing conditions
Our warranty does not cover damage resulting from:
- Normal wear and tear
- Accidents, impacts, or drops
- Exposure to harsh chemicals, including chlorine, perfumes, and cleaning agents
- Modifications or repairs performed by unauthorized jewelers
- Improper care or neglect
Repair Services
We understand that even with proper care, jewelry may occasionally need repairs or refreshing. Our in-house repair services include:
Standard Repairs
- Stone replacement
- Clasp replacement
- Chain soldering
- Prong retipping
- Ring resizing
- Polishing and cleaning
How to Request Warranty Service or Repairs
- Contact Us: Email admin@fadetoblackjewelry.com with a description of the issue and photos if possible.
- Evaluation: Our jewelry specialists will assess your claim and provide instructions for returning your piece if necessary.
- Return Process: If approved for warranty service, you'll receive a prepaid shipping label. Package your item securely with your order number and contact information.
- Inspection & Service: Upon receipt, we'll examine your jewelry and perform the necessary repairs or replacement.
- Return Shipping: Once completed, we'll return your jewelry via insured shipping at no cost for warranty repairs.
Repair Pricing
Warranty repairs are performed free of charge. For non-warranty repairs, we'll provide a detailed estimate before proceeding with any work. Typical repair costs range from $25 for simple cleaning to $150+ for complex stone replacement or extensive restoration.
Care Tips to Extend Your Warranty
- Store pieces separately in soft pouches or compartments
- Remove jewelry before swimming, exercising, cleaning dishes
Our customer service team is available Monday through Friday, 9am-5pm EST to answer any questions about our warranty coverage or repair services.