Shipping & Returns
We're committed to delivering your handcrafted pieces quickly and securely, packaged with care to arrive in perfect condition.
Domestic Shipping
Standard US Shipping (3–5 Business Days)
- Free on all orders via USPS Priority or UPS 2-Day
- Includes tracking information via email
Overnight US Shipping
- Orders must be placed before 1pm EST for next-day delivery
- Not available for PO boxes or APO/FPO addresses
All orders are processed and shipped from our studio within 1–2 business days. Made-to-order and customized pieces may require additional production time, which will be noted at checkout.
If you require expedited shipping, please email us at admin@fadetoblackjewelry.com and we will calculate shipping costs using FedEx.
International Shipping
We're pleased to ship Fade To Black Jewelry worldwide, bringing our distinctive designs to customers across the globe.
International Standard (7–14 Business Days)
- $30 flat rate
- Includes tracking information via email
International Express (3–5 Business Days)
- $45 flat rate
- Full tracking included
Order Information
When your order is placed, you will receive an email confirming your order details. Once fulfilled, you will receive a second email confirming your order is on its way along with a tracking number.
If you have any questions about your order, contact us at admin@fadetoblackjewelry.com
Returns & Exchanges
We want you to be completely satisfied with your Fade To Black purchase. If for any reason you're not, we offer a straightforward returns process.
Return Policy
- Free returns accepted within 7 days of delivery
- Item must be in original, unworn condition with all packaging and documentation
- Sale items and custom pieces are final sale and cannot be returned
- Gift recipients receive store credit for the value of the item
How to Return
- Request a Return Email admin@fadetoblackjewelry.com with your order number and reason for return.
- Receive Return Authorization We'll email you a return authorization and prepaid shipping label within 1–3 business days.
- Package Your Return Securely package the item in its original box if possible.
- Ship Your Return Attach the prepaid label and drop off at any postal location.
- Refund Processing Once received and inspected, your refund will be processed to the original payment method within 5–7 business days.
Exchanges
We're happy to exchange items for a different size or style within 7 days of delivery.
- Contact customer service at admin@fadetoblackjewelry.com to initiate an exchange
- Specify the item you wish to exchange and your preferred replacement
- We'll provide a prepaid return label and process your new item as soon as the original is received
Damaged or Incorrect Items
If your item arrives damaged or if we've sent an incorrect piece:
- Contact us within 48 hours of delivery
- Include photos of the damaged item or packaging
- We'll expedite a replacement at no additional cost
- A prepaid return label will be provided for the damaged/incorrect item
Gift Orders
- Gift orders include a complimentary gift box and can be shipped with a personalized message
- Gift receipts do not show pricing information
- The gift recipient can exchange items following our standard exchange policy
Ring Sizing
You can get your fingers sized at a local jeweler, and any ring can be resized to your measurements for a $50 additional fee. Please email the studio with any questions regarding sizing information.
Alternatively, find your ring size using our ring size guide or at findmyringsize.com
Payment Options
We offer several secure payment methods to make your shopping experience convenient and safe.
Credit/Debit Cards
Visa, Mastercard, American Express, and Discover. All card information is encrypted and processed securely.
Digital Wallets
Apple Pay, Google Pay, PayPal, and Shop Pay
Installment Plans
Affirm — Monthly payment plans with transparent terms
Sustainable Practices
All opals and gemstones used in Fade To Black pieces are ethically sourced and mined. We work with renowned craftsmen in the gem industry who are members of AGTA and GIA associations.
Fade To Black is in compliance with environmentally friendly standards when sourcing our materials and working with suppliers. Every piece is handmade in either our Sydney studio or in Los Angeles, CA. All production is monitored carefully, and Fade To Black supports fair trade practices for its workers.
Questions? Our team is available Monday–Friday, 9am–5pm EST.
admin@fadetoblackjewelry.com